Re-advertisement: Senior Data Management Assistant (Database)UNOPS



Organizational Context

Define the role of the position within the team, describing its leadership role, if any, it’s external/internal work relationships or contacts, the contextual environment in which it operates and the scope of supervision received, and where applicable, exercised by the incumbent.
Eight years into the Syria crisis, Lebanon remains the country hosting the largest number of refugees per capita, with nearly 950,000 Syrian refugees registered with UNHCR, about 20,000 refugees of other origins - mostly Iraqi - and Palestine refugees under UNRWA’s mandate. There are no formal camps for Syrian refugees in Lebanon, and refugees are living in hundreds of communities and locations across the country.
The refugee response is led by the Government and UNHCR and UNDP, supported by the international community. As the designated lead agency in the refugee response, UNHCR has established a sector- based structure in Beirut and in the field. The structure brings together over 150 UN agencies, national and international NGO partners [over 150 actors, including UN agencies, national and international NGOs and Ministries] in identifying and agreeing on the strategic priorities to address the needs of  Syrian refugees and vulnerable Lebanese communities. The Lebanon Chapter of the Response Plan falls under the Regional Refugee and Resilience Plan (3RP), whereby UNHCR guides the refugee response  and UNDP facilitates the resilience and stabilization component.
The UNHCR operational response in Lebanon is one of the largest for the organization. Media attention and the frequency of influential high-profile visitors is high. The Office has grown substantially in the past years and is currently operating with around 650 staff. Aside from the country office in the capital city of Beirut, UNHCR has field offices in Mount Lebanon, Qobayat, Tripoli, Tyre and Zahle.
The position is normally supervised by a Professional or senior General Service staff member who provides the incumbent with regular guidance and support. Subject to the nature of the task/assignment, he/she will work independently on routine tasks, while will follow instructions of the supervisor for more complex issues. The position has no supervisory role.
Contacts are mainly with the colleagues in the same duty station to exchange information and to discuss the work plans. External contacts are not frequent. In the Field locations, under supervision of the manager, the incumbent may play a liaison role with the national and local authorities for gathering and exchange of data.

Functional Statement

Describe the accountabilities, responsibilities and authorities associated with the position.
  • The Office has reliable tools and applications.
  • Accurate and Timely data output including (Cash related files, Assistance Lists)
  • Provide support for Cash program.
  • Generate bank files (Upload, Reversal, activation, Block, Embossment) according to the SOP. Keeps a valid paper trail for the CASH program according the SOP.
  • Prepare, Support, and manage distribution, this includes supporting the distribution at the field level by providing technical advice and providing the distribution system.
  • Assist program unit to cross check different types of lists like, Inclusion, referrals, etc.
  • Generate service (assistance) lists for UNHCR field office and other UN agencies and IPs, this includes (Cash, Food, Health, etc.)
  • Provide Support and Ad-Hoc queries when needed.
  • Assist UNHCR field offices to cross check different types of lists.
  • Participate in the development of new versions and enhancements for the current applications and platforms.
  • Troubleshooting and debugging system errors and provide bug fixes.
  • Support and maintain database infrastructure like cash servers, SharePoint database, etc. Support and maintain database service like replication.
  • Provide user support for UNHCR applications and tools. 
  • Decide on appropriate resolution to incidents and escalate issues to the supervisor if incident cannot be resolved within the scope of responsibility.
  • Appropriate Data access to the task in hand.

Required Competencies

which illustrate behaviours that are essential to achieving deliverables described above, and that are critical to successful performance. All jobs require the staff to abide to the Values and Core competencies of UNHCR. Where applicable, select a maximum of six Managerial and three Cross-Functional Competencies. (Note that the Performance Appraisal and Management System (PAMS) allows for up to five Cross-Functional Competencies to be selected by the staff member and the supervisor.
Code Cross-Functional Competencies
  X001      Analytical Thinking
  X002      Innovation and Creativity
  X003      Technological Awareness
  X004      Negotiation and Conflict Resolution
  X005      Planning and Organizing
  X006      Policy Development and Research
  X007      Political Awareness
  X008      Stakeholder Management
  X009      Change Capability and Adaptability

Essential Minimum Qualifications and Professional Experience Required

Define the educational background and the language(s) that are essential to perform the work of the position.
  • Completion of the Secondary Education with post-secondary training/certificate in Electronic Data Processing, Information Technology or related field.
  • Strong T-SQL programming knowledge, preferably Microsoft SQL Server. Knowledge of basic software development.
  • Minimum 2 years of previous job experience relevant to the function.
  • Fluency in English and working knowledge of another relevant UN language or local language.

Desirable Qualifications & Competencies

Describe any experience or knowledge that would be an asset, such as: UNHCR Learning Programmes, other training, additional languages, Field/HQs experience, etc.
  • Adequate Microsoft Access knowledge is a plus
  • Knowledge of any other relevant UN or local language.
  • Completion of UNHCR learning programmes or specific training relevant to functions of the position.

Submission Guidelines

Only short-listed candidates will be contacted. UNHCR does not charge a fee at any stage of the recruitment process (applicafion, interview meefing, processing, training or any other fees). UNHCR strongly encourage qualified female applicants for this posifion, applicafions form individuals with special needs are encouraged. Shortlisted candidates may be required to sit for the writen test and/or oral interview.


  • Job Title: Re-advertisement: Senior Data Management Assistant (Database)
  • Location: Beirut, Lebanon
  • Position Number: BEY104
  • Type of Contract: UNOPS
  • Grade: G5
  • Supervisor Position, Title & Grade: 10029578, Operational Data Management Officer, P3
  • Deadline for applications: 2020-11-30